Privacy Policy

Graceful Glow Health & Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gracefulglow-wellness.com or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, email address, phone number, mailing address, and other identifying information you provide when completing intake forms or contacting us.
• Medical Information: Health history, medications, allergies, and other health-related information provided for the purpose of receiving medical care.
• Payment Information: Billing information processed securely through our payment processors.
• Communications: Messages, emails, and other communications you send to us.
• Usage Data: Information about how you use our website including IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage your medical care and treatment
• Communicate with you about appointments, treatment plans, and follow-up care
• Send appointment reminders and health-related notifications via SMS, email, or phone
• Process payments and manage billing
• Comply with applicable laws and healthcare regulations
• Improve our services and website functionality
• Respond to your inquiries and provide customer support

SMS Communications

By providing your phone number and consenting to SMS communications, you agree to receive text messages from Graceful Glow Health & Wellness including appointment reminders, health check-ins, and practice updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at gracefulglowwellness@outlook.com.

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided to all patients. We implement appropriate administrative, physical, and technical safeguards to protect your PHI.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Healthcare Providers: With other providers involved in your care with your consent
• Service Providers: With trusted third-party vendors who assist in operating our practice and website, bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the safety of our patients, staff, or the public

Data Security

We implement industry-standard security measures to protect your information including encrypted data transmission, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you believe your information has been compromised.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and medical record retention requirements)
• Opt out of marketing communications at any time
• File a complaint with the appropriate regulatory authority

Retention of Information

We retain medical records in accordance with Florida state law and applicable federal regulations. Personal information not related to medical records is retained only as long as necessary for the purposes described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: